All Karatbars International internal and external employees contribute, through their actions, to the image of Karatbars to partners and clients throughout the world. This image influenced to a large extent the reputation and hence the success of the group Karatbars.
The aim of our mission statement is, therefore, to give our actions a uniform direction. The mission statement describes our mission, our views on how to best serve our customers and our ideals on dealing with colleagues and partners.
Even if we do not meet these criteria today in all respects, they are motivating for the future and our goal is always to look at ways of continuous improvement with regard to our product and service. Therefore, we will periodically measure ourselves against these self-imposed principles and targets and continue to set new goals as necessary.
How we see ourselves
Karatbars is a company which offers an attractive and affordable option for the consumer to purchase 999.9 pure gold bullion as well as our specialty lines of gold merchandising, collector & gift cards.
We are proud of the independence Karatbars offers the consumer to own, manage & control their personal Karatbars purchases.
Our goal is to provide the very best in customer service for our clients and provide a opportunity for everyone worldwide to own gold at an affordable price point.
How we behave towards our customers
Our clients are primarily individuals, families, consumers and traders. We value every client of Karatbars and will align our company to serve our clients and their needs to the best of our ability. Our customer base is supported by the efforts of our affiliate partners around the world.
The trust of our clients is very important to us. We must earn our clients trust every day. We place ourselves in the position of the customer with the intent of acting swiftly with open communication and offer fair solutions when needed. We strive consistently to provide the utmost professional customer service and will always be critical of our performance in this area or lack of. Our customers should expect to be treated with respect and any concerns should be handled competently, quickly and fairly.
How we treat each other
Karatbars employees can expect a open and professional atmosphere to work within. We want to be open and fair with each other as well as our customers. We stive to communicate with each other with confidence and be solution concious with our client & affiliate base.
We want to be confident, motivated and achievement-oriented employees for Karatbars. Therefore we place great value on our professional and personal development. Recognition and objective criticism strengthen our confidence, our self-promote and encourage us to develop our own ideas.
We reconcile work and family life which is very important to us.
We treat each other like we want to be treated.
What we understand our responsibilities to be
Each individual contributes through his work and the manner how he performs it, the success of the Karatbars.
As a company we take the responsibility especially true for the storage, delivery of our gold bullion. Sustainable development is a particular concern. Economic action, social responsibility and environmental awareness are therefore guiding principle of our company.
We want to be successful in the long term to secure our existence as an independent group of companies and thus also to give our employees a long-term perspective. We are aware that the customer is our employer.
The team at Karatbars International GmbH
Pietro Fazio
Manager
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Nelli Toboc
Management
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Martina Tag
Management
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Maria Ibach
Financial Management
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Joel Mahringer
Accounting
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Zehra G
Legal Department
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Kasia Turzynska
Logistics
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Support
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Nermina Topic
American Secretary & Support
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Katharina Koch
Human Resources
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Cynthia Fazio
Assistant Human Resources
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Sofia Bellou
Apprentice
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Freelancers
Bernhard Mieder
Legal Department
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